Cannot install SmartSync - Keeps Crashing

Cannot install SmartSync - Keeps Crashing

If you are trying to install SmartSync and it keeps crashing then there is almost certainly a permissions issue and possibly the software cannot write to the C:\Public\ folder. SmartSync needs to create a folder and files in this location: 



Experience has shown that a Group Policy exists preventing this or the application isn't being installed with elevated Admin rights. 
Alternatively / similarly, the installer may find the permissions are preventing the Windows service from being installed as well. 

A resolution to this issue is to create the folder structure manually. You can use the following method resolve
  1. Head to C:\Users\Public
  2. Create a folder called "Click2Scan" and open this created folder
  3. Create a folder called "SmartSync" 
  4. Re-run the SmartSync installer to see if the issue has been resolved
If this does not resolve your issue, please get in touch and we will investigate.

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