Slow approvals

Slow approvals

There are essentially two ways to approve a document in Zahara, either from the website or from a link set in an approval email. 


If you are finding the approval process to be slow when approving from an email link, then it’s likely being caused by an email security filtering system such as Mimecast. These systems work by inspecting links before they get to the user as well as by checking the website once a user has clicked on a link within an email. The system will typically load the intended site in its own sandbox environment, inspect the entire page for any malicious code and when it’s done, redirect the user to the intended page. All the user will see is a loading page while this all happens in the background. If you are finding your approvals take too long to process, then ask your IT team to Whitelist (or bypass) Zahara from the filtering system entirely.  


Mimecast have an article on how to achieve this here. 


If you are finding Approvals are slow from the website itself then the cause is likely the same. A proxy service, internal firewall or AntiVirus software that is inspecting each link clicked before finally serving it to the user. You may notice this more with Zahara approvals than other sites because each approval link is completely unique, unlike another site where you are going back and forth to pages that are remaining unchanged. The resolution here is the same process as for email approvals; Add Zahara as a trusted site to your security system(s) so that the links aren’t continuously being checked and subsequently slowed down.  

    • Related Articles

    • Approvals Videos - Tutorials

      Invoice approvals: setting up approvals Approvals in action

    • Adhoc invoice approvals

      What are Ad Hoc Approvals? In Zahara you can create as many pre-determined Approval processes as you need – for purchases and for invoices. These rely on logic to determine who the approver is or indeed if the Purchase or Invoice needs to go for ...

    • Batch Approvals

      Dashboard > Approver An approver can login and see all of the Orders waiting for approval as shown below. They can multiple select and batch Approve or Reject or click against individual PO Numbers to see the full Narrative. Once Approved or ...

    • Invoice Coding Approvals

      There are times when you need your approvers to also code an invoice. Coding can include the Account code (ledger / nominal), the Cost Code or the Project code. You can create an approval set that requests / demands the user takes action. Edit your ...

    • Group approvals

      Group Approvals – With approvals you usually want somebody to take ownership and to take action. Group Approvals are for those who have a team of people where anyone in the team can approve. Perhaps its a project team or a flat authority. You can ...