Problem | Response |
The user cannot login but they are a registered user | The user account has been created but the user hasnt been assigned to a Divison or provided with a role. Check their assignment, role and permissions |
The user cannot be setup - already exists | Email addresses are used in Zahara for usernames and these must be unique. If you or the user has previously created a trial then that user account will need to be fixed. You will need to submit a support ticket |
User is locked out | If the user gets a failed attempt password lockout, then submit a support ticket and we will remedy it. |
User has left the business | You can recycle the user account - just rename it - or delete it - no record (orders / invoice histories) will be affected. |
Cannot add more users | If you have reached your user limit you will need to buy more users and have your license upgraded. Contact sales. |
You don't receive the password reset email | Check your spam folder. It will come from ZaharaBot - it may go to Spam / Junk |