Troubleshooting
Cannot install SmartSync - Keeps Crashing
If you are trying to install SmartSync and it keeps crashing then there is almost certainly a permissions issue and possibly the software cannot write to the C:\Public\ folder. SmartSync needs to create a folder and files in this location: ...
Invoice upload failed - Total number of lines doesn't match
SmartSync can occasionally fail to upload invoices from SmartSoft Invoice with the following message: "Invoice '447443' failed to upload to Zahara Total number of lines in table doesn't match total on invoice table: 12/04/2019 at 17:12" The main ...
Invoices not posting to Sage 50
Service isn't running If you have selected your invoices for export and they haven't changed from Orange in Zahara, you need to check SmartSync and see why it hasn't picked them up. The most obvious reason for this is that the Windows service is no ...
Troubleshooting
Problem Resolution Invoices are not being posted from Zahara Check that the SmartSync Profile is running. Launch SmartSync and just double check that is says that the profile is running. If it is, stop and start the profile and see if that resolves ...