Invoices not posting to Sage 50

Invoices not posting to Sage 50

Service isn't running 


If you have selected your invoices for export and they haven't changed from Orange in Zahara, you need to check SmartSync and see why it hasn't picked them up. The most obvious reason for this is that the Windows service is no longer running. Check the service is running. 

You can also force SmartSync to run by clicking the Run Now (Play icon) button. 

This should force the invoices to be collected and passed to Sage 50. 


User account is locked 

Another reason for failed communication with Sage is the user account we use - perhaps called Zahara - has got locked. The best solution there is to log into Sage with it. If Sage reports it's in use, you can close the connection. This will resolve the issue. 


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