Troubleshooting
|
Problem
|
Resolution
|
|
Invoices are not being posted from Zahara
|
Check that the SmartSync Profile is running. Launch SmartSync and just double check that is says that the profile is running. If it is, stop and start the profile and see if that resolves your issue. You can also restart the SmartSync service in Windows Services, look for the "Click2Scan SmartSync Service"
|
|
Suppliers are not being uploaded to Zahara
|
Check that the SmartSync Profile is running. Launch SmartSync and just double check that is says that the profile is running. If it is, stop and start the profile and see if that resolves your issue. You can also restart the SmartSync service in Windows Services, look for the "Click2Scan SmartSync Service"
|
Still Unsure?
SmartSync has a log of everything that it does within your
Windows Event Viewer . This will usually highlight what issues the system is experiencing which can enable our support team to quickly diagnose what might be causing you issues.
You can get access to Event Viewer, but simply searching for it in the Windows Search Box in the bottom left-hand corner of your screen or by heading to Windows Icon>Windows Administrative Tools>Event Viewer.
SmartSync’s log is available on the left-hand side under Applications and Services Logs.
There should be a large number of entries highlighting everything SmartSync has done recently. On the right-hand side, you can select “Save All Events As…”
If you provide this file to the support team, they will be able to get a better understanding of the issue without ever needing to access your PC/server.
SmartSync Service
Make sure your SmartSync service is running. If nothing appears to be happening, check the services
Click your Windows start button, click Search and then Services
The Services Applet will launch
Look for the Click2Scan SmartSync service - make sure it is running
Related Articles
Xero troubleshooting
Here are the main issues when Zahara is connected to Xero Problem Resolution Any messages relating to connection or authentication Go to Business > Settings > Integrations. Disconnect and then reconnect to Xero. Enter relevant credentials and try a ...Sage 50 Supplier Sync
Syncing suppliers with Sage 50 If you have SmartSync installed, you can set up a supplier sync and set how often suppliers are synced. But first you need to ask yourselves where you want suppliers to be originated? Sage 50 or Zahara. Zahara is far ...Troubleshooting Users
These are the typical user issues Problem Response The user cannot login but they are a registered user The user account has been created but the user hasnt been assigned to a Divison or provided with a role. Check their assignment, role and ...Syncing & Originating suppliers in Xero
Syncing & Originating Suppliers Xero is frustrating in that you create a Contact and it doesn’t become a Supplier until you record a Bill against it. Zahara only picks up contacts that have been flagged as suppliers. So what to do? We think the best ...Xero integration explained
Connecting to Xero You connect to Xero in Business > Settings > Integrations. Select Xero from the Select list Next click on the Connection icon on the right This will show the Xero connection screen and you will either select a company for the ...